• Trending Searches
Home > Help > Products and Stock

How can we help?Find the right answer

Products and Stock

Our Customer Care team have limited information on restocks, keep checking site for product availability!  

To be the first to hear about our latest launches keep an eye out on our social channels, as they provide the most relevant information to keep you in the loop.



Pre Orders.


All items that are available for Pre-Order will be dispatched on the day of release.


To check if your local store has an item in stock please contact your local store. Find your local store by our store locator here 


You can find a size guide and care instructions on any of our product pages. When using the size guide, please click on the relevant brand and gender to find the information you require. 



Before you contact our Customer team to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.
To do this, select the item on site and see if your size is available. 


You can get your shirt personalised at any of these stores;


Manchester Arndale, Manchester Trafford Centre
London (West One), London (Oxford St)
Milton Keynes
Aintree OOT
Liverpool One, Liverpool Airport
Birmingham Fort, Birmingham Bullring


Glasgow Argyle St
Hamilton OOT
Edinburgh Fort Kinnaird



Northern Ireland

Belfast (Donegal Pl), Belfast (Abbey)Belfast (Boucher) OOT
Windsor Park


To see what new products are landing check out our social media channels or go to the 'Shop New In' section on site!

It has come to our attention that a small number of the infants McKenzie Erwen Crew Tracksuits have a manufacturing defect which results in a sharp edge forming on the pastic popper at the shoulder of the sweatshirt. This can create a potential scratching hazard. 

If you own a McKenzie Erwen Crew Tracksuit please check if it has a product code MCKTI14897611 or MCKTI4897101

The product code is displayed on the care label on the side of the seam of the product between the QR code and the 'Keep away from fire' statement.

Customer safety is our highest priority. If you have an affected garment please stop using it and return it to us for a full refund, at any JD Sports store or via online returns portal at https://returns.jdsports.co.uk

Please email customerchampions@jdplc.com who will be happy to assist in getting this issue resolved or telephone on +44 (0) 330 0544673.

We thank you for your co-operation and apologise for any inconvenience caused.


We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

If you do need any more info send an email to our Customer Service team and we'll do our best to help you out.


Other ways to get help

Download our apps

Shop 24/7 using the app. Access exclusive offers & shop the very latest products on the move.

Download from the App Store Download from Google Play

Be the first to know

We accept the following payment methods
PayPal logo Apple Pay logo Klarna logo Laybuy logo Clearpay logo UnionPay logo
Visit our corporate website at   www.jdplc.com Copyright © 2024 JD Sports All rights reserved.