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    Frequently Asked Questions

    1. Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order or your postcode.

    2. Check the tracking link we sent in your despatch email to view the latest tracking information.

    3. Please note Click and Collect orders cannot be tracked through this service.

    4. Sign into your JD account www.jdsports.co.uk/myaccount/dashboard/ and check your order history or simply use the track my order link to see the latest update of your delivery.

    Please go to our delivery page and select your Country from the drop down list here https://www.jdsports.co.uk/page/delivery-returns/

    All orders can be returned within 14 days of purchase for free to one of our stores.

    When you head in Store please take your despatch note and the goods you want to return, the team will be happy to assist and get your refund/exchange processed as soon as possible.

    If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.

    If you've paid using PayPal, Android Pay, Apple Pay, Clearpay or Klarna, we'll send your order back to our distribution centre, as soon as we’ve received your order we will return the money to your account. Please allow up to 10 days for your refund to be processed.

    If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.

    By Post

    Online exchanges are temporarily unavailable.

    To return your order by post visit our Returns Portal https://jdsportsuk.intelligentreturns.net/main/landing 

    & simply enter your order details, choose your method of return and post back to us! 

     

    Your estimated delivery date is in your Order Confirmation email. Please allow until this date for your order to arrive.

    Standard home deliveries are usually made within 3-5 days of your order being placed. 

    Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the service selected at checkout. 

    Next Day Evening Delivery will be made the next evening between 6pm and 10pm if your order has been placed before midnight the night before delivery. 

    Click and Collect orders will be ready for collection from your nominated store within 3 - 5 days of your order being placed. We will notify you when your order arrives in store.

    Next Day Click and Collect will be delivered by 12pm if your order was placed online before 9pm Sunday - Friday or 8pm Saturday.

     If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch. 

    Before contacting us please check the tracking link we sent in your despatch email to view up-to-date tracking information. 

    If you still can't find your parcel or want an update on your order, then please contact our Customer Care team. quoting your order number.

    Yes you can use your gift card online! Just enter the giftcard number and PIN number at the checkout page!

    Gift Cards are valid for twelve months from date of purchase. The Gift Card will expire and any remaining balance will reduce to nil if it is not used within a 12 month period.

     

    Upon receipt of your goods in our distribution centre we aim to process your refund within 48hrs. This can sometimes be longer at busy periods. Once your return has been processed it can then take up to 10 working days for your refund to be returned to your account, depending on your payment method issuer.

    If you haven't received your refund after this time, then please contact our Customer Care team. who will be happy to look in to this.

    To check if your local store has an item in stock then please contact your local store via the store locator.

    https://www.jdsports.co.uk/store-locator/

    International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, we do aim to deliver your order between 10 and 14 working days.

     

    If you want your order to arrive sooner, then we offer an Express Delivery Service.

     

    We go global and deliver to 197 countries. Click here to find out more about locations we deliver to, pricing and delivery times. 

    If you want to send something to someone as a gift then you can use their address as the delivery address for your order. We dont offer a gift wrapping service so the goods will arrive just like a normal order.

    We do display the prices of the items on the paperwork included with the order and we can only discuss the order with the person who placed the order.

    Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

    We have additional product lines available for delivery direct from our brand partners, so we can do our best to get the size you want. The products are shipped and sold directly by the JD brand partner to you. This is only available for standard delivery and must be returned directly to the supplier using the free returns label provided. Please note that orders fulfilled by our brand partners are only available using standard delivery and are not included as part of JDX Unlimited Delivery membership.

    Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

    Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.

    To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

    If you have any questions regarding Klarna, please see our full FAQ here

    If an item arrives damaged or faulty then please contact our Customer Service team who will arrange and discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present. Depending on the results we will then offer a refund or exchange.

    Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.                                                                                                                      

    PayPal Credit is like a credit card, without the plastic. It’s a credit limit that’s attached to your PayPal account which you can use for your online purchases.

    What credit offers are available?

    If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments. [Merchant] instalment purchases qualify for [0% or 14.9% p.a.] for the length of the selected instalment plan.

    With instalment offers from PayPal Credit you get:

    • Regular monthly payments – you pay the same amount each month to help you plan better.
    •  A credit limit linked with your PayPal account that makes it easier to buy everything you need.

    How do I apply?

    Applying for PayPal Credit is easy. Just click on the PayPal Credit button on our checkout page. A selection of instalment offers will be displayed, enabling you to spread the cost of your purchase across a number of payments.

    The application form takes minutes to complete. PayPal will then run a credit check and, if approved, you’ll have a credit limit linked to your PayPal account as soon as you accept your Credit Agreement.

    You can use the credit limit granted to pay for today's purchase and future purchases at thousands of online stores where PayPal is accepted, up to your credit limit.

    Do I need to reapply if I already have PayPal Credit?

    If you already have PayPal Credit, you can take advantage of these offers without having to reapply as long as you have enough available credit limit. Just select one of available instalment offers and check out with PayPal Credit.

    Do I need to have a PayPal account?

    Yes, however if you don’t have a PayPal account, you can create one as part of the PayPal Credit application.

    Signing up for a PayPal account is free and easy; all you need to do is provide your email address, create a password and accept PayPal’s User Agreement.

    I do not see PayPal Credit as a payment option?

    For PayPal Credit to show as a payment option, you will need to ensure that the items in your basket are eligible for PayPal Credit and that you have a minimum spend of £X within your basket.

    What do I do if I am unsuccessful in applying for PayPal Credit?

    If you have been declined for PayPal Credit, PayPal will send you more information about why your application was unsuccessful. You can still use PayPal to complete your purchase.

    What happens if I want to return the item I bought using my PayPal Credit?

    Just return your purchase as normal and the money will be refunded to your PayPal Credit account.

    What is the cost of PayPal Credit outside of instalment offers?

    The Representative Example below shows the typical costs of using a PayPal Credit limit, not including instalments or other offers.

    Representative Example

    Purchase rate 17.9% p.a. (variable)

    Representative 17.9% APR (variable)

     

    Assumed Credit Limit 

    £1,200

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