Returns and Refunds

Want a faster refund?

Return your order to store! Just to take the goods you want to return, along with your despatch email or the despatch note that came in the parcel, to one of our stores and the team will be happy to assist.

Find your local store HERE

If you ordered an item from Nike on or after 15^th September 2022, you should return that product back to JD. If you ordered an item from Nike on or before 14^th September 2022, you should return that back to Nike. Please see the FAQ “I bought my Nike item on or before 14^th September 2022, where do I return it to?”.

Orders that came directly from adidas, Reebok, Under Armour, Timberland, Vans or The North Face need to be returned back to them using the free returns label that was provided. If you need a Brand Partner Returns label, contact our Customer Care team HERE

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according on your payment provider.
If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.
Why not take a look at our 'New In' section to see if something else catches your eye.

Products delivered direct from Brand Partners must be returned to their warehouse and can not be returned to store. The return details will be on the despatch note that came with your order. You can return your item free of charge with the label in your parcel. You have 28 days from the date of delivery to return your item. Please ensure that you include details of your order number if you are returning your order. Please note, exchanges aren’t currently possible. Refunds can take up to 14 days from receipt of your order by the Brand Partner. If you ordered an item from Nike on or after 15th September 2022, you should return that product back to JD. If you ordered an item from Nike on or before 14th September 2022, you should return that back to Nike.

You can return your items directly to us using the address mentioned below. We ask that goods are returned to us by recorded delivery or courier so that you have proof of posting, just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

JD Internet Returns 

Door 2 

Michael Faraday Avenue 

Milnrow 

Rochdale 

OL16 4FW

The returns process is split in to a few sections so here are the approximate timescales for each section of that journey.
If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider

Should your goods develop a fault you can take your despatch note and the faulty goods to one of our UK wide JD stores. The team will be happy to assist and inspect your goods. In some cases, if they identify a fault there and then, they can process the return of your goods via the till which will trigger a refund back to your original method of payment.

Should the instore team not be able to process it in store, they will return the goods back to our warehouse for our Inspections Team to review. They'll capture some contact details from you first and provide you with a receipt which you'll need to keep safe. Alternatively contact Customer Care who may be able to help.

If your item was supplied directly from our brand partner, there are some specific rules that need to be followed.

Supplied by Nike before 14th September 2022

If you believe your items to be faulty, they'll need to be returned back to Nike within 2 years of purchase. You can use the returns note that came with your original delivery. If you no longer have that, you can contact Customer Care who can generate a new returns note for you

Supplied by Nike after 14th September 2022

If you believe your items to be faulty, we'd recommend visiting one of our many JD UK stores across the United Kingdom. Please remember to take either your order confirmation or despatch note with you and the store will assess the fault. This process is valid for up to 2 years from the purchase of these goods.

Supplied by adidas, Reebok, Under Armour, Timberland or The North Face

If you believe these items to be faulty, you can return them back to the Brand Partner that supplied them up to 1 year from the purcahse date. You can use the returns note that came with your parcel or, if you no longer have it,  you can contact Customer Care who can either request or generate a new returns note for you.

If you purchased your Nike item on or before 14^th September 2022, please return your item back to Nike using the free returns label provided to you with your item.

If you no longer have your returns label, you can request a Brand Partner Returns label from Customer Care by clicking HERE

Please note – Nike items bought on or before 14^th September 2022 are subject to Nike Terms and Conditions of sale which can be found HERE


If you puchased your Nike item after this time please return through our returns portal here

We have additional product lines available for delivery direct from our brand partners, so we can do our best to get the size you want.

The products are shipped and sold directly by the JD brand partner to you and must be returned directly to the supplier using the free returns label provided or Nike orders placed on or before 14th September 2022, adidas, Reebok, Under Armour, Timberland, Vans or The North Face orders you should have received a returns note in your parcel. If not, you can request a Brand Partner Returns Label from Customer Care by clicking HERE

For Nike orders placed on or after 15th September 2022, please see the FAQ “How do I return / exchange my order?” for more information about how to return your items if you no longer want them. You can also find details of our Returns Portal HERE, just select returns.

We are sorry you haven't received a despatch note with your delivery.

We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.

If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!

You will be given a receipt by the store as proof that we have retained your goods. Please ensure you keep this and your original proof of purchase. The store will send the goods internally to our returns department where we will inspect your goods and notify you in writing within 30 days of our decision.

If you sent the goods directly to us we will notify you in writing within 30 days of our decision.

Store returns are free 

Please note store purchases must be returned to our stores within 28 days for a refund.   Exchanges are currently unavailable.

Online Returns

Please bring with you your despatch note and the goods you want to return. The team will be happy to assist and get your refund processed as soon as possible.

All payment methods can be refunded in store and a refund will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.

Yes, but please note we won’t refund the price difference if an item has been reduced since it was purchased. Our normal returns policy still applies. Your legal rights are not affected

Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

If an item arrives damaged or faulty then please contact our Customer Care team who will discuss your return options. We may send the item to our inspection team to assess whether a manufacturing fault is present. Depending on the results an offer of a refund will be made.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.                                                                                                                       

As you bought your Nike item on or after 15^th September 2022, your Nike item should be returned to direct to JD.

Please see the FAQ “How do I return / exchange my order?” for more information about how to return your items if you no longer want them. You can also find details of our Returns Portal HERE, just select returns.