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Technical

How do I reset my password for my online account?

To reset your password, go to the login screen here and choose 'Forgotten your password?', then follow the steps to reset your password via email. Once these steps have been completed you'll receive an email which will prompt you to create a new password and login again.

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Unsubscribe from marketing emails

To unsubscribe from our marketing emails, you can remove yourself immediately by clicking the 'unsubscribe' link that can be found at the bottom of one of our promotional emails.

It may take up to 72 hours for this to be active.

If you no longer have access to one of our emails, please contact our Data Protection team who will be happy to action this request for you.

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I am having trouble adding items to my basket/making payment

Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies. If you're not sure how to clear your mobile browser's cache and cookies, please see your browser's support documents which you can find online.

If you are still having trouble, please contact our Customer Service team who will be happy to help.

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I am having trouble signing into my account

If you're having trouble logging in, our login page is case sensitive. Ensure that you are entering your email address/password exactly as you registered it. Some devices may automatically capitalise the first letter of your email address or password, so ensure that you change this letter to lower case before you attempt to login.

If your password isn't being accepted, you may need to reset it so we can provide you with a new one. To do this, click 'Forgotten your password?' and follow the steps to allow us to send you a new password.

If you're still having problems logging in, you may not have registered an account with us successfully when you placed your first order. You can check if you have an account registered by using the 'register for an account' option of the website. If you've not got an account, the website will allow you to register your details and create a new account.

For help with any further login issues, please contact our Customer Service team who will be happy to help.