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Track My Order

You can track your order live, just click here and enter your order details.

NEW! JD X Unlimited Delivery

£9.99 for 12 months

Sign up for standard UK Unlimited Delivery for the whole year.

Only available on orders through the app. No minimum order value. No hassle.

UK Standard Delivery

UK Standard Delivery

Free on orders over £70

Standard delivery from 2-3 days to 3-5 days. New Price £3.99 or free on orders over £70.

Select UK Standard at the checkout.

Next Day Delivery

UK Next Day Delivery

Standard Next Day (delivered by Hermes) New Price £4.99

Order before 6pm

Premium Next Day (Delivered by DPD) New Price £5.99

Updates via SMS & email on the status of your order, a 1 hour delivery window by SMS & email, option to divert your parcel or leave more instructions. Order before 8pm to receive your order next day. Certain postcodes excluded.

Delivered between 8am - 10pm the following day. Select UK Next Day at the checkout.

UK Next Day Evening Order - £5.99

Order before midnight for it to be delivered between 6pm - 10pm the next day. Select UK Next Day Evening at the checkout.

Next Day Click & Collect

Next Day Click & Collect £5.99

Delivered to one of over 650 collection points.

Order by 9pm Sunday - Friday, 8pm Saturday and delivered the next day before 12pm. Orders placed to stores in Aviemore, Aberdeen, Inverness, Guernsey, Kilmarnock, Perth, Isle of Man, Irvine or Jersey will be delivered on an express service within 48 hours of being placed.

Click & Collect

FREE delivery to over 650 stores.

Get your order delivered to a local store within 2 - 3 days.

Select Click and Collect at the checkout.

Click here to find you nearest store.

Click & Collect from a Post Office

Delivery to over 10,000 Post Office branches for £3.99.

Get your order delivered to a local store within 2 - 3 days.

Select Click and Collect at the checkout.

Click here to find you nearest branch.

International Delivery

Delivery to over 227 countries from £6.99

Your order will be delivered within 3 to 10 working days depending on the location. View our help pages for further information.

Click here to find out more about locations we deliver to, pricing and delivery times.

Returns

Free returns to Store

*Please note – Orders shipped direct from our brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.

All orders can be returned within 14 days of purchase for free to one of our stores, while you can exchange your items within 28 days. You will just need to take your despatch note and the goods you want to return, and the store team will be happy to assist you.

• If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.

• If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.

• If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed.

• Exchanges are not possible

• Use the free CollectPlus app to track your return - Download the CollectPlus app which allows you to scan your return before dropping it off at your chosen CollectPlus Point. The app gives you a quick access to parcel tracking and you can see when it has arrived back with JD Sports. (can this be a bullet point with a Colletplus header as below)

HERMES

Returns Courier Collection for only £2.50 you can also arrange a courier collection from your home using myHermes. Visit MyHermes to arrange the collection details or print a label.

Once your order has been received by us we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.

BY POST

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
Please return to:
JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4F

If you've purchased an item directly from our brand partner, you must return directly to them using the free returns label in the order

A replacement label can be obtained from contacting customer care

IN POST LOCKERS 24/7

• Return through your nearest InPost Locker in over 1,100 locations

• Open 7 days a week 24/7

• You can print a label from the carrier website by clicking the create return link

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