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Yes, If you have chosen to Pay After Delivery, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
Neither Klarna nor JDsports will run credit searches against you that could impact your credit rating. Klarna may run so-called unrecorded enquiries that do not affect credit scoring.
If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within 14 days of receiving your invoice Klarna will send you a reminder, 14 days after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder 14 days after this if you have not paid the balance. If after 14 days from your third reminder you have still not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
After jdsports.co.uk has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for late payment fees.
You can pay with debit or credit card (Visa/Mastercard/American Express) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via credit card or debit card.
If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.
You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.
Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.
If you would like to return goods, please use your distpatch note found in your delivery or contact our jdsports.co.uk customer service team at firstname.lastname@example.org here.
As soon as we have received your cancellation or your return, the repayment will be processed within the next 14 days.
Once JDSports have received the return (partial or full), an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.
You should, of course, not pay your statement until you've received your goods when you purchase using Klarna. In this case, we would ask that you contact the JDSports customer service team at email@example.com to get an update on your order. You should also contact Klarna’s Customer Service team here - so that they can postpone the due date for your payment.
If you have paid for your order with a card, the refund will be made back to the same card.
For any questions regarding your payment please visit Klarna here.
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