JD Sports

How can we help?Search our help section

Returns & Refunds

How do I return / exchange my order (UK)?

Free Returns to Store

You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Please note – Orders shipped direct from our brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.

If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.
If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed.

HERMES

Returns Courier Collection for Only £2.50 from your home using My Hermes. Also local drop off points. Visit our returns portal to arrange a collection or print a label.

BY POST

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Please return to:

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4F

If you've purchased an item directly from our brand partner, you must return directly to them using the free returns label in the order.

CHRISTMAS RETURNS

We understand you might need a little more time over the festive period to return items to us.

From Sunday 3rd November you can return your items to us for a refund or exchange up until the Wednesday 22nd January as long as they are accompanied by a valid proof of purchase.

We are not able to process refunds or exchanges in store between the dates of 26th and 28th of December.

A replacement label can be obtained from contacting customer care.

SIMPLE RETURNS AT ASDA FOR ONLY £2.50

No printer required when returning your order at Asda. Visit our returns portal to register your return to get a QR code and print a label in store. Simple!

You can choose from over 600 convenient Asda stores across the UK. With easy parking and extended opening hours you can return at a time that suits you.

IN POST LOCKERS 24/7

Return through your nearest InPost Locker in over 1,100 locations for only £2.50
Open 7 days a week 24/7
You can print a label from the carrier website by clicking the create return link
Visit our returns portal to find your nearest locker and print your returns label

COLLECT+

Drop off your return at a time and place that suits you with Collect+

Use the free CollectPlus app to track your return - Download the CollectPlus app which allows you to scan your return before dropping it off at your chosen CollectPlus Point. The app gives you a quick access to parcel tracking and you can see when it has arrived back with JD Sports.

Visit collectplus.co.uk/jdsports for more details or to print your returns label.

How do I return my order (International)?

We advise our customers to return any unwanted goods within 14 days. You can return your items directly to us using the address mentioned below. We do advise getting a certificate of posting just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW

Once we have received your order, we will process your refund within a few working days. Please check your email inbox as we’ll provide you with updates about the status of your return.

How can I get a new returns note?

Please contact customer care for a copy of your despatch note.

Click here to download your parcel label.

How long will it take you to process a refund?

Please allow up to 10 working days for postage delays and for funds to return to your account before contacting customer care.

How do I return something I bought in store?

You have within 14 days of purchase to return something for free to one of our stores.

Please bring with you your despatch note and the goods you want to return. The team will be happy to assist and get your refund/exchange processed as soon as possible.

If you've paid using a credit or debit card, a refund/exchange will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.
If you've paid using PayPal, Android Pay or Apple Pay, we'll send your order back to our distribution centre, as soon as we’ve received your order we will return the money to your account or send out an exchange.

Can I get a refund if the price has changed since I ordered it?

Yes, but please note we won’t refund the price difference if an item has been reduced since it was purchased. Our normal returns policy still applies. Your legal rights are not affected.

I have a faulty/damaged item(s)

If an item arrives damaged or faulty then please contact our Customer Service team who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

What should I do if my refund is incorrect?

Please contact our Customer Care team. who will be happy to assist in getting this issues resolved.

Return Shipping on us with PayPal

1. Opt in for \'Return Shipping on Us\' via your PayPal account - https://www.paypal.com/uk/webapps/mpp/refunded-returns

2. Place your order with JD and use PayPal as your payment method.

3. If you decide to return your items, please post your items to:
JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow
Rochdale
OL16 4FW
Make sure your keep your proof of postage.

4. Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.

5. If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days. Full terms and conditions are available at:
https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions

Pay in 3.

Orders paid for by Pay in 3 must be returned to our warehouse. Orders cannot be returned to store.

Once we have received the return an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With full returns, Klarna will refund any payments collected and cancel any future scheduled payments. Please note that the delivery fee is non-refundable.

Orders can be returned in-store or returned by post by visiting our Returns portal here.

Make sure to receive a Klarna Return Label when doing a return in-store or Proof of Return if sending by post. The Return Label is your proof if the goods get lost.

Once we have registered the return back in our warehouse an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With full returns, Klarna will refund any payments collected and cancel any future scheduled payments.

Please note that the delivery fee is non-refundable and orders placed through Klarna cannot be exchanged in store.

I've paid by PayPal, Klarna or Clearpay, can I return to store?

Yes, however we can't refund or exchange it at the till point. Instead, we'll send your order back to our distribution centre on your behalf for free so the transaction can be reversed.

Alternatively, Orders can be sent directly by post to our warehouse:

JD Internet Returns
Door 2
Michael Faraday Avenue
Milnrow Rochdale
OL16 4FW

Please note - The delivery fee is non-refundable and orders shipped direct from our brand partner can't be returned to store, they must be returned directly to the brand using the free returns label.

If you've paid by Klarna, Please make sure to receive a Klarna Return Label when doing a return in-store or Proof of Return if sending by post. The Return Label is your proof if the goods get lost. All returns can also be reported on your Klarna account by logging into - https://app.klarna.com/login .

Once we have registered the return back in our warehouse an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With full returns, Klarna will refund any payments collected and cancel any future scheduled payments.