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All of our UK stores are now closed. Shop here online with us 24/7. Thank you for your patience and we can't wait to see you back in your local JD soon.

We are fully committed to ensuring the safety of our customers and colleagues as we begin to open our UK stores. Lessons learned from opening our stores in Europe will be applied and we will be continually reviewing the measures we have in place to reflect the changing situation.

We will implement comprehensive safety and social distancing measures to keep you and our colleagues safe in store.

These will include:

  • Managing the total number of customers in the store at any given time, ensuring that we keep within the maximum number established for each store.  This will enable you to comfortably follow the social distancing measures we have implemented.
  • A colleague at the entrance of every store to manage access and also answer any questions you may have about the measures we have put in place.
  • Clear signs at the entrance and around the store asking you to keep two metres apart.
  • Hand sanitiser at the store entrance and outside our customer lifts and escalators
  • Providing face coverings for any of our customers should they want one.
  • Protective screens at our cash desks.
  • Regular cleaning of cash desks, footwear benches and other busy areas.

·       Our changing rooms will remain closed for the time being.

·       We are going to separate returned stock from new or old stock for 72 hours

For more information, please head to 
https://www.jdsports.co.uk/page/we-are-back/

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To check the latest vacancies then please navigate to the relevant page as listed below.

For Retail positions go to – careers.jdsports.co.uk

For Head Office positions go to – careers.jdplc.com

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We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; phone, email, Twitter, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.

How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing so we can improve the way we help you. We will look to respond as soon as possible.

How to complain if something goes wrong

Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

Email us at customercare@jdsports.co.uk
Telephone us at 0161 393 7055
By Post:
JD Sports Customer Care Department
Hollinsbrook Way
Pilsworth
Bury
BL9 8RR

Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team

If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
https://www.theretailombudsman.org.uk/dashboard/create-claim.php
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You can contact us by phone, email or social media. Just visit our customer contact page here

 

 

 

 

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If you want to contact Head Office for PR & Marketing opportunities, then please navigate to the 'Contact Us' page.

https://www.jdsports.co.uk/customer-service/contact/

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All of our UK stores are now closed. Shop here online with us 24/7. Thank you for your patience and we can't wait to see you back in your local JD soon.

 

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Q. Will stores remain open during the new lockdown?

A. All of our UK stores are now closed. Shop here online with us 24/7. Thank you for your patience and we can't wait to see you back in your local JD soon. 

Q. How can I buy from your brand during the pandemic

A. You can still place your order Online. We are here for you!

Q. How can I return unwanted items if stores in my area are closed?

A. We have relaxed our store Returns Policy so you can return store bought purchases when stores re-open. For online orders only visit our returns page here

Q.How long will my order take during lockdown?

A. We are still processing orders as normal. If this changes we will let you know. Check out our delivery options here 

Q. How can I contact Customer Care during lockdown?

A. Same as usual! Try our FAQ’s here  first to see if you can get your question answered, if not contact us via the online form (here) or call us on 0161 393 7055. We will try to answer your query as quickly as possible.

Q. I had to re-locate due to the lockdown. Can I change my shipping address?

A. Once your order is placed we can’t amend the address but if you get in touch with Customer Care we may be able to cancel your order or ask the carrier to return it to us. Click here to get in touch

Q.Is International Shipping impacted because of the pandemic?

A. Not at the moment but we will let you know if this changes in the future. Check out our delivery options here 

Q. Will you make online returns Free due to store closures?

A. If your order was bought Online visit our returns page to check out our Free returns options here  If your items were bought in store you will need to wait until the stores open for a refund but do not worry as we have relaxed our returns policy.

Q. Which pick up locations are still open?

A. You can still collect your order from the Post Office

 

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We'd love to hear from you. Whatever you want to say, let the JD Team know about your online experience by clicking here

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How did you get on in store? Let us know how things went - give the JD Team some feedback about your store experience by clicking here

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