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Products and Stock
Before you contact our Customer team to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.
To do this, select the item on site and see if your size is available.
Our Customer Care team have limited information on restocks, keep checking site for product availability!
To be the first to hear about our latest launches keep an eye out on our social channels, as they provide the most relevant information to keep you in the loop.
All items that are available for Pre-Order will be despatched on the day of release.
To check if your local store has an item in stock please contact your local store. Find your local store by our store locator here
Manchester Arndale, Manchester Trafford Centre
London (West One), London (Oxford St)
Liverpool One, Liverpool Airport
Birmingham Fort, Birmingham Bullring
Glasgow Argyle St
Edinburgh Fort Kinnaird
Belfast (Donegal Pl), Belfast (Abbey)Belfast (Boucher) OOT
You can find a size guide and care instructions on any of our product pages. When using the size guide, please click on the relevant brand and gender to find the information you require.
It has come to our attention that a small number of the infants McKenzie Erwen Crew Tracksuits have a manufacturing defect which results in a sharp edge forming on the pastic popper at the shoulder of the sweatshirt. This can create a potential scratching hazard.
If you own a McKenzie Erwen Crew Tracksuit please check if it has a product code MCKTI14897611 or MCKTI4897101
The product code is displayed on the care lable on the side of the seam of the product between the QR code and the 'Keep away from fire' statement.
Customer safety is out highest priority. If you have an affected garment please stop using it and return it to us for a full refund, at any JD Sports store or via online returns portal at https://returns.jdsports.co.uk
Please email firstname.lastname@example.org who will be happy to assist in getting this issue resolved or telephone on +44 (0) 330 0544673.
We thank you for your co-operation and apologise for any inconvenience caused.
We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.