Sign into your JD account www.jdsports.co.uk/myaccount/dashboard/ and check your order history or simply use the 'track my order' link here to see the latest update of your delivery.

Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information ,however please note Click and Collect orders cannot be tracked through this service. For Click and Collect orders the store will notify you when your order is ready to be collected. Please allow the required time for the delivery method you have chosen before you contact us.



Only received part of your order? We sometimes fulfil items from multiple locations so your order may be split across more than one delivery. Check the items on the despatch note in your parcel against what you've received. If they match, the rest of your order is in a different parcel. If they don't match, give us a call and we'll find out what's happened.



Still need help? Call us on 0161 393 7055! Be sure to have your order number ready so we can help you as quickly as possible.

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according on your payment provider.
If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.
Why not take a look at our 'New In' section to see if something else catches your eye.

 

Want a faster refund?

Return your order to store! Just to take the goods you want to return, along with your despatch email or the despatch note that came in the parcel, to one of our stores and the team will be happy to assist.

Find your local store HERE

Your return will be processed at the till point and this will trigger a refund back to the original payment method you used to purchase your order online.
We can refund all online payment methods.
By Post Click HERE

To return by post check out our carriers and register your return on our returns portal HERE

All you need is you order number and e mail address to register your return. No printer? No problem! Printer less options available for your returns label. Online orders can only be refunded. Exchanges are not available.

 

If you ordered an item from Nike on or after 15^th September 2022, you should return that product back to JD. If you ordered an item from Nike on or before 14^th September 2022, you should return that back to Nike. Please see the FAQ “I bought my Nike item on or before 14^th September 2022, where do I return it to?”.

 

Orders that came directly from adidas, Reebok, Under Armour, Timberland, Vans or The North Face need to be returned back to them using the free returns label that was provided. If you need a Brand Partner Returns label, contact our Customer Care team HERE

 

 

Simply place your order before 2pm for same day pick up, choose your desired store from the dropdown menu and wait for us to let you know that your order has arrived!

Please do not travel to store until you receive notification from us. If your chosen store is unable to fulfil your order the same day we may have to delay it to the following day. We will let you know if this happens.

If you do not collect the goods within 14 days, we will send them back to the warehouse and you will get your money back

 

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

 

Please note that we will provide a full refund for any items that have not been sent.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries. 

If you have not received communication that an item was not available and not received your full refund after 5 working days, then please contact our Customer Care team. We'd recommend calling us so we can discuss all the elements of your order in one contact.

Before you contact our Customer team to advise on stock online, please ensure you've checked the item you require isn't showing as in stock on the website.
To do this, select the item on site and see if your size is available. 

We're pretty quick at picking and packing your order & once the order has been placed we can't change it before despatch therefore we need to be quick to cancel your order once your purchase has been confirmed. Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before placing your order. If you contact us on 0161 393 7055 as soon as possible we may be able to help.  

If you change your mind, please look up the FAQ “How do I return / exchange my order?” 

If you're having trouble logging in, our login page is case sensitive. Ensure that you are entering your email address/password exactly as you registered it. Some devices may automatically capitalise the first letter of your email address or password, so ensure that you change this letter to lower case before you attempt to login.

If your password isn't being accepted, you may need to reset it so we can provide you with a new one. To do this, click 'Forgotten your password?' and follow the steps to allow us to send you a new password.

If you're still having problems logging in, you may not have registered an account with us successfully when you placed your first order. You can check if you have an account registered by using the 'register for an account' option of the website. If you've not got an account, the website will allow you to register your details and create a new account.

For help with any further login issues, please contact our Customer Service team who will be happy to help.

 

If an item arrives damaged or faulty then please contact our Customer Care team who will discuss your return options. We may send the item to our inspection team to assess whether a manufacturing fault is present. Depending on the results an offer of a refund will be made.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund.                                                                                                                       

 

We are sorry you haven't received a despatch note with your delivery.

 

We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.

 

If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!

 

We'd love to hear from you. Whatever you want to say, let the JD Team know about your online experience by clicking here

We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.

What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; phone, email or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name. We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us with confidentiality and respect for your privacy.

How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing so we can improve the way we help you. We will look to respond as soon as possible.

How to complain if something goes wrong

Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase and experience. The Store Management can help find a resolution to your instore query.

If your complaint does not relate to an instore query or you are not in agreement with the decision made by the store please contact us using one of the below options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

Complete our email webform  https://www.jdsports.co.uk/customer-service/contact/
Telephone us by calling 0161 393 7055
By Post:
JD Sports Customer Care Department
Hollinsbrook Way
Pilsworth
Bury
BL9 8RR

Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team - customerchampions@jdplc.com

If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
https://www.theretailombudsman.org.uk/dashboard/create-claim.php