Returns and Refunds

Want a faster refund?

Want a faster refund? Return your order to store! Just to take the goods you want to return, along with your despatch email or the despatch note that came in the parcel, to one of our stores and the team will be happy to assist.

Find your local store HERE

Your return will be processed at the till point and this will trigger a refund back to the original payment method you used to purchase your order online. We can refund all online payment methods.
We can refund all online payment methods.
By Post Click HERE

To return by post check out our carriers and register your return on our returns portal HERE

All you need is you order number and e mail address to register your return. All you need is you order number and e mail address to register your return. No printer? No problem! Printer less options available for your returns label. Online orders can only be refunded. Exchanges are not available. Orders that came directly from adidas, Reebok, Under Armour, Timberland, Vans or The North Face need to be returned back to them using the free returns label that was provided. If you need a Brand Partner Returns label, contact our Customer Care team.HERE

 

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according on your payment provider..
If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method. For all Online orders we will refund your order back to the original payment method used. This means if you part paid for your order with a Gift Card the same amount will be refunded back to you via E Gift Card. Not received it? Please check your Spam & Junk folders before contacting us Why not take a look at our 'New In' section to see if something else catches your eye.

 

If you want to return your online order to us there are lots of ways to do it. Please note store purchases must be returned to our stores. Pop down to one of our stores nationwide, take your despatch note and the goods you want to return within 28 days, and the store team will be happy to offer you a refund. They'll mark the item as returned via the till and that will trigger a refund back to the original method of payment. You'll also be given a receipt confirming the return of your goods.You can visit our Returns portal and choose from an array of carriers we've partnered with to get your unwanted goods back to us. Remember to put your despatch note in the parcel. Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact and can only be returned to store. Please note, orders purchased on the UK site cannot be returned to any of our stores outside the UK. We're not able to offer exchanges for online orders. We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge. Orders fulfilled by adidas, Under Armour, Reebok, Timberland, Vans or The North Face These items need to be returned directly to our Brand Partners. A returns note should have been included with your purchase however, if not, you can contact our Customer Care Team HERE

Products delivered direct from Brand Partners must be returned to their warehouse and can not be returned to store. The return details will be on the despatch note that came with your order. You can return your item free of charge with the label in your parcel. You have 28 days from the date of delivery to return your item. Please ensure that you include details of your order number if you are returning your order. Please note, exchanges aren’t currently possible. Refunds can take up to 14 days from receipt of your order by the Brand Partner. If you ordered an item from Nike on or after 15th September 2022, you should return that product back to JD. If you ordered an item from Nike on or before 14th September 2022, you should return that back to Nike.

You can return your items directly to us using the address mentioned below. We ask that goods are returned to us by recorded delivery or courier so that you have proof of posting, just to ensure we receive your unwanted items safely. Please note that the items are your responsibility until they reach us.

JD Internet Returns 

Door 2 

Michael Faraday Avenue 

Milnrow 

Rochdale 

OL16 4FW

Have you ordered a personalised item that you need to return? Unfortunately sometimes mistakes happen. If you are unhappy with your personalised order please call our dedicated customer care team here who will be happy to assist. Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty. 

You can send your Raffle returns through our dedicated returns portal HERE

The returns process is split into a few sections so here are the approximate timescales for each section of that journey.
Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund.
Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider. For all Online orders we will refund your order back to the original payment method used. This means if you part paid for your order with a Gift Card the same amount will be refunded back to you via E Gift Card. Not received it? Please check your Spam & Junk folders before contacting us

 

Should your goods develop a fault you can take your despatch note and the faulty goods to one of our UK wide JD stores. The team will be happy to assist and inspect your goods. In some cases, if they identify a fault there and then, they can process the return of your goods via the till which will trigger a refund back to your original method of payment. Should the instore team not be able to process it in store, they will return the goods back to our warehouse for our Inspections Team to review. They'll capture some contact details from you first and provide you with a receipt which you'll need to keep safe. If your item was supplied directly from our brand partner, there are some specific rules that need to be followed. Supplied by Nike If you believe your items to be faulty, we'd recommend visiting one of our many JD UK stores across the United Kingdom. Please remember to take either your order confirmation or despatch note with you and the store will assess the fault. This process is valid for up to 2 years from the purchase of these goods. Supplied by adidas, Reebok, Under Armour, Timberland or The North Face If you believe these items to be faulty, you can return them back to the Brand Partner that supplied them up to 1 year from the purcahse date. You can use the returns note that came with your parcel or, if you no longer have it, you can contact Customer Care who can either request or generate a new returns note for you.

We have additional product lines available for delivery direct from our brand partners, so we can do our best to get the size you want. The products are shipped and sold directly by the JD brand partner to you and must be returned directly to the supplier using the free returns label provided. For Nike ,adidas, Reebok, Under Armour, Timberland, Vans or The North Face orders you should have received a returns note in your parcel. If not, you can request a Brand Partner Returns Label from Customer Care by clicking HERE

 

We are sorry you haven't received a despatch note with your delivery.

 

We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.

 

If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!

 

You will be given a receipt by the store as proof that we have retained your goods. Please ensure you keep this and your original proof of purchase. The store will send the goods internally to our returns department where we will inspect your goods and notify you in writing within 14 days of our decision. If you sent the goods directly to us we will notify you in writing within 14 days of us receiving your goods

Store returns are free 

If you purchased your order in store, it can only be returned to store for FREE within 28 days. Exchanges are not available. If your store-bought purchase is faulty or not what you expected please return to store where our store staff will be happy to help you. If you have lost your receipt, please return to store with a proof of purchase on any statement showing the transaction.  

Online Returns

Please bring with you your despatch note and the goods you want to return. The team will be happy to assist and get your refund processed as soon as possible. The items must be complete with the packaging, tags and any special items that may have accompanied them.

All payment methods can be refunded in store and a refund will be processed at the till. Please note a refund can take between 3-5 working days for the money to return to your account.

 

Yes, but please note we won’t refund the price difference if an item has been reduced since it was purchased. Our normal returns policy still applies. Your legal rights are not affected

For all Online orders we will refund your order back to the original payment method used. This means if you part paid for your order with a Gift Card the same amount will be refunded back to you via E Gift Card. Not received it? Please check your Spam & Junk folders before contacting us.

If you still need help please contact our Customer Care team who will be happy to assist in getting this issue resolved.

We’re sorry that there is a problem with the quality of your purchase. If your item arrives, faulty or damaged or is not the item that you requested please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively please contact our Customer Care team and provide the details of the issue so that we can help you. Please be aware we will ask for an image / video of the faulty or damaged item to help speed up the resolution. In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then depending on the result we may offer a refund. In all cases the product must still be within the manufacturers warranty period. .                                                                                                                       

If you've ordered through an instore kiosk and would like to return an item, you will need to do this instore as we are unable to process returns for kiosk orders via our Distribution Centre. Exchanges currently unavailable. Find your nearest store HERE

We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances. We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit one of our stores or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, please contact our customer care team on 0161 3937055. Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements. Alternatively please contact us at Customer Care team and provide the details of the issue so that we can help to find the best solution.